Our solution is designed to manage inbound and outbound calls by means of contact center operations. This is done through predicting algorithms and automatic learning that use CDR variables and the contact center.
Intelligent dial is an automatic process that joins telephone data in a single repository of databases, which is processed and analyzed daily.
wolkvox knows the basic information of the call sending to the intelligent dial system, which organizes and assesses it for future queries.
This intelligent dial system gets more accurate over time, learning from new communications with customers, adjusting and improving accuracy to every future query.
Information from incoming calls is not typically saved for future outgoing calls. 70% of clients that call back to inbound numbers, call from their personal smartphone or home landline. Intelligent Dial saves all this information and links it to client’s ID, allowing better collection of information for future interactions.
Contact center agents normally perform research tasks to find a customer who needs any sort of management, but in some cases, the new phone numbers and schedules used to find them are not saved correctly. Intelligent dial saves all this information correctly and automatically for future interactions.
The term Big Data refers to the analysis of large data volumes in order to obtain important information that enables timely decision making and business decisions, providing reference points for new strategies.